fg67 Privacy Policy

fg67 is committed to protecting the privacy and personal data of every individual who uses our platform. This Privacy Policy sets out the basis on which fg67 collects, stores, processes, and shares personal data in connection with the operation of the fg67 online betting and gaming platform accessible at fg67.io.

This policy is intended to give you a clear and comprehensive understanding of our data practices. We have written it in plain, accessible language while maintaining the formal legal standard required of a privacy notice. Where legal terminology is unavoidable, we have provided explanatory context alongside it.

This Privacy Policy should be read in conjunction with fg67's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how we handle Member data in specific contexts such as KYC verification, bonus eligibility assessments, and responsible gaming interventions.

If you have any questions about this policy or about how fg67 handles your personal data, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours.

fg67 collects only the personal data that is necessary and proportionate for the purposes described in this policy. The categories of personal data we collect are set out in the table below.

fg67 collects personal data through the following channels:

• Direct Interactions: When you register a Member Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or otherwise interact with the fg67 platform, you directly provide us with personal data.
• Automated Technologies: When you access the fg67 platform, we automatically collect Technical Data through cookies, web beacons, pixel tags, server logs, and similar tracking technologies. This data is collected every time you visit or interact with the platform, regardless of whether you are logged into your Account.
• Payment Processors: When you complete a financial transaction via bKash, Nagad, Rocket, Upay, or any other supported payment method, we receive transaction confirmation data from the relevant payment processor. We do not receive or store your full payment credentials — only the confirmation and reference data necessary to credit or debit your fg67 Wallet.
• Third-Party Verification Services: Where we engage third-party KYC or identity verification providers to assist in verifying your identity, those providers may share identity match data with fg67 as part of the verification outcome.
• Publicly Available Sources: In limited circumstances, fg67 may supplement Account data with publicly available information where necessary for fraud prevention or compliance purposes.

fg67 uses the personal data we collect for the following purposes:

4.1 Account Management

We use your Identity Data and Contact Data to create and maintain your Member Account, verify your identity, authenticate your login sessions, and communicate important Account updates and service notifications to you.

4.2 Transaction Processing

We use your Financial Data to process deposits and withdrawals via your chosen payment method, to maintain an accurate record of your Wallet balance, and to investigate and resolve any payment disputes that may arise.

4.3 Legal and Regulatory Compliance

We use Identity Data, KYC Documents, Financial Data, and Usage Data to fulfil our obligations under applicable anti-money laundering, counter-terrorism financing, and know-your-customer requirements. This includes verifying that Members are not subject to sanctions and that funds deposited on the platform are of legitimate origin.

4.4 Fraud and Security

We use Technical Data and Usage Data to detect and investigate suspicious account activity, prevent unauthorised access, identify patterns indicative of fraud, bonus abuse, or multi-accounting, and to protect the integrity of the fg67 platform.

4.5 Responsible Gaming

We use Usage Data and Responsible Gaming Data to monitor Member gambling behaviour for indicators of problem gambling, to administer deposit limits, cooling-off periods, and self-exclusion requests, and to contact Members where our monitoring identifies potentially harmful patterns of play.

4.6 Customer Support

We use Communications Data and Account data to respond to your support enquiries, investigate complaints, and improve the quality of our customer service operations.

4.7 Platform Improvement

We use aggregated and anonymised Usage Data and Technical Data to analyse how Members use the fg67 platform, identify areas for improvement, test new features, and optimise the performance and user experience of the platform.

4.8 Marketing Communications

With your consent, we may use your Contact Data to send you promotional communications about fg67 offers, bonuses, and events. You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] or by updating your Account communication preferences.

fg67 processes your personal data on the following legal bases:

• Contract Performance: The majority of our data processing is necessary for the performance of the contract between you and fg67 — specifically, the Member Account agreement under which fg67 provides you with betting and gaming services. Without processing your Identity Data, Contact Data, and Financial Data, we cannot operate your Account or process transactions on your behalf.
• Legal Obligation: Certain processing activities — particularly KYC verification, anti-money laundering checks, and the maintenance of transaction records — are required by applicable law. fg67 has no discretion to opt out of these processing activities.
• Legitimate Interests: fg67 processes Technical Data and Usage Data on the basis of our legitimate interests in maintaining platform security, preventing fraud, detecting bonus abuse, and improving our services. We have assessed that these interests are not overridden by your privacy rights given the nature of the data involved and the safeguards we apply.
• Consent: Where fg67 processes your data for marketing communications or for optional features not required for the core service, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

fg67 does not sell your personal data to third parties under any circumstances. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment Processors: We share Financial Data with our payment processing partners (including bKash, Nagad, Rocket, Upay, and bank partners) strictly as necessary to complete deposit and withdrawal transactions.
• KYC and Identity Verification Providers: We share Identity Data and KYC Documents with authorised third-party verification providers to facilitate the identity verification process. These providers are contractually bound to process your data only for the purpose of verification and in accordance with applicable data protection standards.
• Fraud Prevention Services: We may share Technical Data and transaction data with specialist fraud prevention services to assist in identifying and blocking fraudulent activity on the platform.
• Legal and Regulatory Authorities: fg67 will disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where required to do so by applicable law, by valid legal process, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of fg67, our Members, or the public.
• Business Transfers: In the event that fg67 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, Member data may be transferred to the successor entity as part of that transaction. We will notify affected Members in advance of any such transfer where we are legally permitted to do so.

fg67 uses cookies and similar tracking technologies on the fg67 platform to deliver essential functionality, maintain your session, and improve your experience. The types of cookies we use are described below.

7.1 Strictly Necessary Cookies

These cookies are essential for the operation of the fg67 platform and cannot be disabled. They are used to maintain your login session, remember your Account preferences, and protect the platform against cross-site request forgery and other security threats. No personal data collected via these cookies is shared with third parties.

7.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use the fg67 platform — such as which pages are visited most frequently and whether error messages are encountered. This data is used in aggregate form to improve platform performance. These cookies do not collect personally identifiable information.

7.3 Functional Cookies

These cookies allow fg67 to remember choices you have made on the platform — such as your preferred language setting or display preferences — and to provide enhanced, personalised features as a result.

7.4 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the fg67 platform and may prevent you from accessing your Account or completing transactions. Instructions for managing cookies in major browsers are available from the browser's official support documentation.

fg67 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or legitimate business necessity.

• Active Account Data: Personal data associated with an active Member Account is retained for the duration of the Account's active status.
• Closed Account Data: Following Account closure, fg67 retains Identity Data, KYC Documents, and Financial Data for a minimum of five (5) years to comply with anti-money laundering record-keeping requirements and to facilitate the resolution of any post-closure disputes.
• Transaction Records: Records of all financial transactions are retained for a minimum of five (5) years from the date of the transaction.
• Communications Data: Support communications and correspondence are retained for three (3) years from the date of the most recent interaction, unless the content is relevant to an ongoing dispute or regulatory matter, in which case a longer retention period applies.
• Technical and Usage Data: Aggregated and anonymised usage and analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable Technical Data is retained for a maximum of twelve (12) months from collection.
• Self-Exclusion Records: Records of self-exclusion requests are retained for the full duration of the exclusion period and for five (5) years thereafter to prevent inadvertent re-registration by excluded Members.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with fg67's data disposal procedures.

fg67 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS Encryption: All data transmitted between your device and the fg67 platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, financial data, and personal information from interception in transit.
• Access Controls: Access to personal data within fg67's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to Member data are subject to confidentiality obligations.
• Password Hashing: Member passwords are stored in an irreversibly hashed form. fg67 does not store or transmit plaintext passwords at any point.
• Infrastructure Security: fg67's platform infrastructure is hosted in secure data centres with physical access controls, network monitoring, and regular security patching programmes.
• Incident Response: In the event of a data breach affecting Member personal data, fg67 has procedures in place to contain the breach, assess its scope, notify affected Members where required, and take corrective action.

As a Member of fg67, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact fg67 support at [email protected]. We will respond to all valid rights requests within 30 days of receipt.

The fg67 platform may contain references to or integrations with third-party services, including payment processors, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and analytics tools. fg67 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with independently of the fg67 platform.

Where fg67 engages third-party data processors who handle Member personal data on our behalf, we enter into data processing agreements with those parties requiring them to implement appropriate security measures and to process Member data only on fg67's documented instructions.

The fg67 platform is strictly intended for adults aged 21 and above. fg67 does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that personal data has been collected from an individual below the minimum age, we will immediately suspend the associated Account, delete the data in question, and take all necessary steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child has registered on fg67 without your knowledge or consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

fg67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify Members by displaying a prominent notice on the fg67 platform or by sending a notification to the registered email address associated with your Account.

The effective date of the current version of this policy is displayed at the top of this page and in the Table of Contents. Continued use of the fg67 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fg67 handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please mark privacy-related enquiries with "Privacy Request" in the subject line for faster routing
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: Within 48 hours for privacy enquiries; within 30 days for formal data subject rights requests

For responsible gaming support, including self-exclusion, deposit limits, or account cooling-off periods, please visit our Responsible Gaming page or contact support directly.